Skip to main content

Ask a Question

Ask questions and discuss implementation of commercetools products

  • 26 Topics
  • 100 Replies
26 Topics
H
HoangGoing Places
asked in Ask a Question
How to use Zones to group specific regions within a country?

Hi everyone, I’m pretty new with CommerceTools and learning. I did a Learning Check on this learning module: https://docs.commercetools.com/learning-model-your-business-structure/model-your-business/learning-check I’d like to ask about this question:The correct answer is 2nd option: by using Zone to group specific regions.But when I tried to create a Zone, there is no way to specify region for it - only able to select country, do I miss anything here?  It would be great if you can help. Thanks.

1645
Lily
S
skktechConversation Starter
asked in Ask a Question
OrderEdit with restricted inventoryMode

“Why is Order Edit Creation Restricted in Inventory Mode and How to Delete a Line Item from an Order with This Mode?”

812
Lily
Alex
AlexInspiring
asked in Ask a Question
How to keep some Product Attributes set during Product import

Hello!I have stumbled upon the fact that a Product Import will remove any values that are not included in the product definitions.For context, we are running a Product Draft import via import containers. All product data comes from various external systems. Recently we added a product attribute that needs to be handled via direct product import in the Merchant Center by the business users. As mentioned in the docs, this attribute is reset with every Product import that runs via the containers, because this particular value is not provided during that process.I am thinking of fetching these values ahead of the nightly product import, then including them in the draft definitions but my gut says there must be a better way, it’s just that I can’t think of any at the moment.Has anyone had this case before? How did you solved it?Best regards,Alex

19010
Lily
Y
Yogesh KhandekarConversation Starter
asked in Ask a Question
I want to convert extension to connector way.

Hello guys,I planning to convert this extension to connector structure https://github.com/CyberSource/cybersource-plugins-commercetools/tree/masterI tried that, Follow below URL for reference. But getting issue when we tried installing in commercetools dashboardhttps://github.com/yogesh-khandekar/cybersource-plugins-commercetoolsBelow errors I am able to see. In localhost everything works fine. 

1072
Pedro Diaz
commercetooler
Florian Greinus
Florian GreinusGoing Places
asked in Ask a Question
Modelling modifiers/addons of products

Hey there, I’m currently planning our data model for an upcomig project and was wondering what good approaches to modelling modifiers/addons are. So requirements are basically this:We want to sell a dish that has some base ingredients you cannot take away (i.e. Pasta Bolognese) You should be able to choose certain things attached to it (for example pasta type: Spaghetti, Rigatoni etc.) You should be able to choose additional items, for example: Extra Cheese, More Sauce, Extra Meatballs, etc. (it’s pretty generic and makes more sense when you think about a bowl for example) My first thought was to model it with 2 different product types (Dish and Modifier/Addon). You would then add them all the to the cart and the line item would have a custom field to hold the reference to the “main” dish line item. But unfortunately that is not super clean already, but it’s also not allowed to have the same SKU in a cart in multiple line items.So I could have a big json field in a custom field to hold

934
Florian Greinus
Drazen
DrazenGoing Places
asked in Ask a Question
HighPrecisionMoney prices on Orders

Hi, Is there a option to store HighPrecisionMoney on Orders? Article has a HighPrecisionMoney but all the calculations on order/cart are rounded and stored as CentPrecisionMoney. Our use case is that we would need to export orders to external systems and we could have rounding issues when we reimport orders or need to sync them. Regards, Drazen 

1073
Drazen
G
GordonBConversation Starter
asked in Ask a Question
Unable to Connect Studio to the Merchant Center

I am unable to Connect Studio to the Merchant Center.I am getting an error “The Data Source you've registered doesn't match any registered extensions.”I believe that this being caused by the backend/commerce-commercetools not being in place.I have done a clean build and uploaded, but I am still getting the error. 

1474
Lily
M
Maximilian B.Going Places
asked in Ask a Question
Commercetools vs. Observability

Hi everyone,we are currently looking at implementing tracing with OpenTelemtry. There is some documentation regarding doing this with OpenTelemetry: https://docs.commercetools.com/sdk/observability/opentelemetrySadly, it is not clearly stated what’s even possible and/or implemented.Are requests fully e2e traceable? Example: If our backend sends a trace ID and we receive a callback later, will that callback contain the trace ID? Is W3C as standard used? Thanks!

1746
Ben Hedrick
commercetooler
Obed Murillo
Obed MurilloInspiring
asked in Ask a Question
How to add an inframe into a custom view?

I learned that you can have a preview into MC with a Custom View.I saw this on a post on linkedIn:And I naturally tried it, but got an exception: Does any of you know where do I need to configure to support iframes from a different domain? If not answer I’ll create a support ticket... Regards,Obed  

2628
Obed Murillo
S
siva-ramakrishnanGoing Places
asked in Ask a Question
Leveraging external customer OAuth instead of the password flow

Hi Everyone,Is it possible to do external OAuth (SSO) to fetch the customer specific access token?I would like to do external-auth instead of password flow suggested in the documentation (/customers/token?grant_type=password&username=&password=) I am not sure this documentation refers to project specific or commercetools customer specific integration.https://docs.commercetools.com/api/authorization#requesting-an-access-token-using-an-external-oauth-server 

1644
S
A
AriberiConversation Starter
asked in Ask a Question
Re-using Merchant Center as Admin Panel for Sellers

Hi everyone,I’m exploring commercetools to build a B2B eCommerce platform for a client and have a question regarding the Merchant Center. I’ve noticed that it offers various customization options and was wondering if it can be repurposed as an admin panel for sellers. Specifically, I’d like to know:Can the Merchant Center be customized for individual sellers to manage their products and orders?If so, is it possible to brand the admin panel with the seller's logo, color scheme, and other brand elements?Looking forward to any insights or recommendations on this! Thanks in advance!

1164
pauloamgomes
H
HopaBazarConversation Starter
asked in Ask a Question
Dynamic index creation time

We have orders search functionality - by using query to filter our particular orders. https://docs.commercetools.com/api/predicates/query Every time we are adding new search params (typically custom fields) we have timeout error once we use them, after some time search optimization dynamic index is added side timeout issues are gone, search works fast without problemsFor the last added search param index creation is taken more time: According to CT documentation it should take up to 2 weeks: From our previous experience it was couple of days, now it is more that 2 weeks already but we still have timeout issue and I am not sure what we can do to understand when it will.be optimized.This is the custom field search, nothing complicated and nothing different from the other custom fields except name custom(fields(motoReferenceId="{value}"))

1712
M
commercetooler
Drazen
DrazenGoing Places
asked in Ask a Question
Merchant Center CSV asset import fails

I'm creating an import CSV file for assets for Merchant Center import functionality and it works until I add tags to the import (variants.assets.tags). I also tried the template file that you provide in the documentation but it also failed.I always get an error:Row:1 InvalidField variants.0.assets.0.tags must be an array Import file:variants.sku ,key ,variants.key ,variants.assets.key ,variants.assets.name.en ,variants.assets.sources.uri ,variants.assets.description.en ,variants.assets.tags 123456789 ,test-product , 123456789 ,asset-key-1 ,asset name 1 ,https://example.org/product-video.mp4 ,description 1 ,new; sale; test  In addition, is there a possibility to target a specific asset like attributes? e.g. variants.asset.1.key so that we don’t need a new line for each asset. Regards,Drazen

1714
Lily
Drazen
DrazenGoing Places
asked in Ask a Question
Merchant Center CSV Import

Hi, I’m trying to do an CSV product import with the Merchant Center import functionality. I’m having issue with localised set attributes. I tried multiple combinations but I didn’t find a working example for localised set/text field. Attributes are defined as text, localised and set, e.g. “specifications” attribute. I tried the following:  attributes.specifications.en.*.key attributes.specifications.keyattributes.specifications.en.1.keyattributes.specifications.en.  Any help would be welcome. Regards, Drazen

833
Lily
Alex
AlexInspiring
asked in Ask a Question
Frontend extension runner not available

Hello!Have you ever encountered that the extension runner in the Frontend solution is not available during Netlify build? And if so, how are you (consistently) getting over this issue?It used to happen from time to time and I would usually merge a dummy commit in the branch which would trigger a new build. In the past I’ve also had tests fail in the pipeline (Studio CI) but it wouldn’t show in the CI dashboard. This case would also make the Netlify build fail with the same reason, but this time it’s not the case because I can see my branch pipeline finished successfully.Also, interestingly enough, it’s only failing in one environment (staging). This time the extension is simply not accessible, but I’ve had cases where the version was not a match, or even the extension was responding but the short commit hash was undefined (it was still seen as a miss-match)   This time it’s quite stubborn because I’ve tried commits, new branches, rebases, manually triggering the build from Netlify, to

1055
Alex
Kalin
KalinGoing Places
asked in Ask a Question
Bottomless commerce architecture

Hello CommersToolers,What I am curious about is whether certaing CommerceTools features, such as “cart” and “orders” for example could be used without the need for our product catalog being synced with CommerceTools? Does anyone have a clue? I’d appreciate any white paper, documentation reference or contact being shared with me.Kind reagards,Kalin.

2646
Patrick Burkart
B
BillGoing Places
asked in Ask a Question
GraphQL SDK

Has anyone had success working with the new GraphQL SDK that CT has provided?https://commercetools.github.io/commercetools-dotnet-core-sdk-v2/docs/html/dc/da2/md_docs_2_graph_q_l.html I’ve looked at their tests in the source and I see them `using commercetools.Sdk.GraphQL.Api;`, however this doesn’t exist in the .NET SDK.I’m using .NET SDK v11.6 and .NET 8.

1382
Lily
S
Sukanya RoyGoing Places
asked in Ask a Question
Order Invoice Flow.

Hello Team,Could you please guide me how to to create invoice for an Order from merchant Center, or if we have any API Endpoint for that?

1711
H
commercetooler
S
Sukanya RoyGoing Places
asked in Ask a Question
Getting Cache issue with PHP SDK version 2

Hello Team,can anyone help me with this error while setting up PHP SDK locally getting below issue.PHP Fatal error:  Uncaught Commercetools\Core\Error\InvalidArgumentException: No valid CacheAdapter found in /var/www/html/commercetools-sdk-php-v2/vendor/commercetools/php-sdk/src/Core/Cache/CacheAdapterFactory.php:100 

922
S
B
Bhanupriya VermaGoing Places
asked in Ask a Question
Regarding Creating merchant center new custom application and custom view

Following this documentation “https://docs.commercetools.com/merchant-center-customizations/custom-applications” I created custom application after running application page is redirected to merchant center login but my credential is getting failed on this page "https://mc.europe-west1.gcp.commercetools.com/login/authorize?reason=unauthorized&client_id=__local%3Astarter-0aa4b2&response_type=id_token&scope=openid%20project_key%3Acommerce-code%20view%3Aview_products%20manage%3Amanage_products&state=9d4920ab-3f4c-4d48-be85-6cd3ff2329e5&nonce=9d4920ab-3f4c-4d48-be85-6cd3ff2329e5".

1543
H
commercetooler
I
IvanoGoing Places
asked in Ask a Question
Commerce Tools limitations in API extensions

Hi, My team has run into an issue where we have Commerce Tools orders that contain 12 + items in the cart. For certain geographical locations (e.g. USA) we need to perform 8 - 12 actions per line item in the order. This breaches existing Commerce Tools limitation of 100 actions in API extensions. Is there an option to increase this limit ? so that we dont run into this processing issue? Thanks Ivano 

1903
J
commercetooler
S
Sukanya RoyGoing Places
asked in Ask a Question
Uses of PHP SDK

Hey Team, I know the Merchant Center code base is based on React and my front-end is build with vue js, here my question is in this case how to use PHP SDK as a bridge between front-end and back-end.OR if we use PHP SDK as a connection what will be for front-end technology?

941
M
commercetooler
Obed Murillo
Obed MurilloInspiring
asked in Ask a Question
Netlify Override This Function has crashed error Page

Hi Community,While working with COFE we have an error page that happens from time to time.Is there a way to display a more friendly page than this one?Does any of you know if there a solution that can be used to make this happen?Regards,Obed

1414
Lily
Obed Murillo
Obed MurilloInspiring
asked in Ask a Question
Has anyone upgraded from @commercetools/platform-sdk version 4 to version 7?

Hi Community,We are currently using the SDK @commercetools/platform-sdk version ^4.10.0.I would like to upgrade to the latest version to utilize the Product Search feature in the SDK.Has anyone already done this upgrade?Do you know if the new version is backward compatible?Regards,Obed

911
Obed Murillo
A
Andrzej MGoing Places
asked in Ask a Question
Order Editing in Merchant Center

Hi, Is it possible to enable order editing in the Merchant Center? The use case I am looking at here is that some of our orders require vetting - our Customer Service team opens an order and checks if the right part (we are in auto spare parts business) was selected by the customer. In case it does not the vehicle, they remove it and replace it with a different part (SKU).I am researching an option to have this use case handled in Merchant Center - any thoughts anyone?(for the sake of this discussion I would leave the payment element complexity)

3646
A
Terms & ConditionsCookie settings
© 2025 commercetools GmbH - All rights reserved