Hey Abiraj, have you already contacted Support.commercetools.com?   If so, can you share the ticket #?  That Shop URL is not specific enough for your project and we would need to verify your arrangements with us prior to changing the specifics of the project.

Dear commercetools Support Team,

I hope all you well.

Yeah, I have already contact to support.commertools.com. I have below menthioed that ticket link 

Ticket link: 

currenctly my working project name is : ‘payment’

Also, I have an another doubt, 

I have create a custom connector. My custom connector are deployed via GitHub, which has been stuck in "Certification in Progress" for over 48 hours. Below are the details for your reference:

Connector Name      : custom-payment-connector
Project Key               :  payment
GitHub Repository    :  https://github.com/abirajs/custom-payment-connector.git

For your reference I have attached the "Certification in Progress" status screenshot in below

Could you kindly verify to confirm if there are any pending process orelse any blocking issues from your side?

Your prompt assistance would be greatly appreciated. Thanks in advance! 

Best Regards.
Abiraj S

Dear ​@Ben Hedrick 

I hope all you well.

Yeah, I have already contact to support.commertools.com. I have below menthioed that ticket link 

Ticket link:
 

currenctly my working project name is : ‘payment’

Also, I have an another doubt, 

I have create a custom connector. My custom connector are deployed via GitHub, which has been stuck in "Certification in Progress" for over 48 hours. Below are the details for your reference:

Connector Name      : custom-payment-connector
Project Key               :  payment
GitHub Repository    :  https://github.com/abirajs/custom-payment-connector.git

For your reference I have attached the "Certification in Progress" status screenshot in below

 

Could you kindly verify to confirm if there are any pending process orelse any blocking issues from your side?

Your prompt assistance would be greatly appreciated. Thanks in advance! 

Best Regards.
Abiraj S

Hi Abiraj,

Please note that we are unable to see any support requests logged by you in our portal at: https://commercetools.atlassian.net/servicedesk/customer/portal/22 (support.commercetools.com) 

As the questions you are sharing need further dialogue and more in depth investigation we kindly ask you to please log a support ticket with us at the above shared link. 

Hi ​@Jenny 

we can’t access this portal. For your reference, I have attached screenshots in below

Anyway, We have already create a another ticket to mentioned below link 
https://commercetools.atlassian.net/servicedesk/customer/portal/22/group/47/create/247

Best Regards,
Abiraj S

​@User could you please log in first? https://commercetools.atlassian.net/servicedesk/customer/user/login?destination=portals

Then you should be able to create a ticket. In case of any issues with logging in you should be able to reset your password or sign up if you haven’t already done so. https://id.atlassian.com/signup

Hi ​@Jenny ​@Ben Hedrick 

I have raised to ticket. For your reference, I have attached reference link in below
https://commercetools.atlassian.net/servicedesk/customer/portal/22/SUPPORT-32598?created=true

Kindly review the details . If you need any additional information or clarification, feel free to reach out.
 

Best Regards,
Abiraj S